Returns and Refunds Policy

Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise to Brian's Camera store in the U.S. within 90* days. We, in our discretion, will repair it, replace it, or, based on your method of payment with a valid receipt, refund your money.



Brian's Return Policy

In most instances, your receipt can be retrieved by using the original credit card, checking account number or by your phone number. For returns without a valid receipt, in-store credit may be issued for the item’s current selling price. Lost or stolen gift cards can only be replaced for the remaining balance by presenting the original receipt.

Brian's reserves the right to refuse or limit the number of returns permitted without valid receipts. No returns for purchases made with checks will be made if you have outstanding checks with Brian's. Brian's may require valid picture ID (state driver's license, state ID card or military ID) for any return. Brian's stores use refund and check verification systems. All returns are subject to system approvals. Valid picture ID information or phone number may be entered into these systems where authorized by law.

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights that vary from state to state.

If you have questions, contact Brian's Customer Care with Contact US.



Easy Returns and Exchanges on Parcel-Shipped Merchandise

Brian's offers prepaid parcel-shipped merchandise returns on many items purchased on brianscamera.com. If this prepaid option is available for your item, you will receive a prepaid return slip with your item.

If you choose to return or exchange your product using our centralized parcel return facility, complete the follow steps:

    Place item into a sturdy shipping package.
    Include only the items for which the prepaid return slip was provided, not other items purchased from Brian's.
    Include all manufacturers' original packing materials, manuals and accessories.
    Detach, complete and include the return slip with your shipment.
    Place the enclosed shipping label on the package.
    Give the package to your local parcel carrier or drop it off at any carrier location (store, terminal or drop box).
    Note: The original shipping charges incurred on your purchase are not refundable as part of your return.

If your purchase does not include a return slip and shipping label, please visit your local Brian's store to make the return.

Please report items that are damaged or missing within three days of delivery.



Shipping Errors or Damage

If you are dissatisfied with your purchase due to a shipping error, missing item or damage to due to shipping and you qualify for a return or exchange under Brian's Return Policy, Brian's may offer to pick up your return. Please call us at 1-646-351-8603 within three days of receiving the item to report the error or damage.



Need Help With Returns, Exchanges or Repairs?

If you receive a product you are dissatisfied with simply call us at 1-646-351-8603 or visit our Returns page. One of our customer service representatives will provide you with information about obtaining a refund, repair or exchange for the item under our Return Policy as well as instructions on handling your return. Please have your invoice ready when you call.

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